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Frequently Asked Questions
How do I send money online?
Hafiz Bros has made Sending Money easier for your complete peace of mind. Just follow the simple steps as below:
Update Information (Personal Data and Address)
Upload Identification Documents
What are sending Methods?
You can pay for your online transactions using:
Transfer into our bank account
What are receiving Methods?
We advise you to check the individual country page for delivery methods and timescales.
Cash is available to collect instantly. It will be available for collection on next day if created after banking hours, weekdays and public holidays.
Bank Deposit delivery timescales vary per country but are usually credited within 1 - 5 business days. In case of incorrect bank details, it may incur additional delays.
Mobile money or wallet (specific countries only)
How to create a transaction?
To place the transaction, you need to Login your account and follow these simple steps:
Choose Destination Country
Select payout option i.e. Cash Pick up or Bank Deposit
Select payout location
Create or choose Beneficiary
Create or choose Bank details
Select payment method
Select sending reason
Confirm the Payment
What identification documents should I provide?
We may acquire any of the following documents as proof of identity for a transfer:
Proof of ID
Coloured picture of passport
Coloured picture of driving license
Coloured picture of EU member state ID card with photo
Proof of address
Credit card statement
NHS letter/GP card
Official letter from any Government body
Proof of funds: As per declared Source
Credit card statement (Document must contain identification such as name and account number)
Solicitor Letter, House sale receipt, car sale receipt, etc.
Bank loan documents (including mortgages)
P60 or P21(Annual Tax Returns)
(Compliance reserve the right to ask for any additional documents/reject payment)
How long does it take to send money?
If you are sending money using a Debit card or Credit card, then mostly transactions are completed in minutes.
If sending money using Online Bank Transfer method, then transactions are completed within 1-2 banking days.
Note: Following factors may also affect delivery times:
Accuracy of Information (both your personal data and beneficiary details)
Difference in time- zones
Operational working hours (unavailability of banks on weekends and local holidays)
Additional information needs to be collected from you to ensure the security and safety of your transaction
Uncontrollable circumstances, such as a rare instance of downtime affecting one of our business partners
How can I view the status of my transactions?
On our app, you can check the transaction status in “My Transaction” option.
On our website, click on “Tracker” option from the header and enter your transaction code to check the status.
How do I cancel a transaction?
If you wish to cancel a transaction you have made, please follow the following steps:
Please Login to your Hafiz Bros account and go to My Transactions.
Click on the transaction you want to cancel and scroll down.
Click on “Request Cancellation” and submit after entering the reason of cancellation
How much money can I send?
There is no maximum limit when sending money with Hafiz Bros, as long as you can meet the compliance requisites.
Please contact us on our direct helpline numbers regarding further details.
How much does it cost to send money online?
With respect to sending money to different countries, Hafiz Bros Money Transfer has been recognized as formidable leaders due to best affordable exchange rates.
Note: There is no hidden fee with Hafiz Bros and no additional charges/fee at receiving end. For more details, visit our individual country page for live exchange rates and transaction fee.
How do I send money if I have cash?
Hafiz Bros Money Transfer is an online portal so that you can send money online - Cash is not being facilitated at all.
What information does the receiver need to pick up the money?
For payment collection, the receiver needs to provide the following details:
Transaction number (also known as payment number, PIN or pin code)
Beneficiary’s valid National ID Card of the destination country
What is IBAN / BIC / SWIFT code?
If you are transferring money to a bank account, you may be asked to provide the following details for the successful processing of a bank deposit transaction.
The International Bank Account Number is used in many countries around the world. The IBAN consists of alphanumeric characters, varying in length as per financial institution.
BIC (or SWIFT)
The Bank Identifier Code (sometimes called SWIFT) is either 8 or 11 digits long that includes numbers and letters.
I forgot my password. How can I access my account?
You may access your account by using the password reset feature on the Login page. Click on “Forgot Password” and enter your registered email address. You’ll receive the verification code on your registered email address to reset the password.
Is it safe to send money with Hafiz Bros?
Yes – protecting your money and data is our prime priority
That’s why we are:
Verified by MasterCard and Visa
Fully regulated by the Financial Conduct Authority (FCA)
Registered by Her Majesty’s Revenue and Customs (HMRC)
Use world-class compliance
Use world-class compliance
If you wish to block your account, please send a request at email@example.com
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ONLINE CUSTOMER SUPPORT
For any query please drop us a line or make a quick call